How To Greet and Welcome The Guest

Front

What would we consider about our body language when greeting a guest?

Back

Genuine smile, Body Posture, Appearance / Grooming

Front

How important is it to greet and welcome a guest?

Back

Create an important first impression.

Front

How far away from us should a guest be before greeting them?

Back

about 1.5 meters away from you

Front

What should we consider about our body language when actually greeting a guest?

Back

Smile as you really mean it, Maintain good eye contact. Speak clearly & with a friendly tone

Front

What would we say to the guest? Options: “Good bye Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it! , “Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we shouldn’t use it! , “Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it! , “Good luck to tou Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!

Back

“Good morning Sir / Madam, welcome to ________ (insert location).” If we know guest name we should use it!

Front

Who needs to greet & welcome the guest?

Back

All associates

Front

Choose the correct things when we greeting the guest: Greeting and seating Guest within 2 mins of their arrival; The guest should be greeted and seated at a fully laid up table; All is correct; All is incorrect

Back

All is correct

Front

What should we do if the guest is kept waiting? Options: Focus on your present guest and skip the new guest, Apologise to the guest, Acknowledge the guest and Apologize for the delay, All is correct

Back

Acknowledge the guest and Apologize for the delay

Front

What should we do when the restaurant is full or not fully laid up table?

Back

Inform the guest how long it will take, follow up to find an available table, and adhere to the timeframe confirmed with the guest.

Front

Which of the following is wrong?
Other staff should also acknowledge guest by a smile and light bow
Other staff shouldn’t also acknowledge guest by a glance and shake hand
Other staff shouldn’t also acknowledge guest by a smile and light bow
Hostess should step out or away from the counter or the main entrance to greet guest

Back

Other staff shouldn’t also acknowledge guest by a smile and light bow