ag sales 2022 test

Front

What is a customer's want?

Back

A customer's want refers to a desire for a specific product or service that can enhance their experience or satisfaction.

Front

What should a salesperson consider when making decisions on customer returns?

Back

A salesperson should consider if the product was used correctly and the financial impact of the decision on both the company and the customer.

Front

What is the first step when a company releases a new product line?

Back

The first step is to research the product to understand its features, benefits, and market potential.

Front

What do customer objections indicate?

Back

Customer objections can indicate their interest or concern about the product or service.

Front

What is not a type of active listening?

Back

Checking your cell phone is not a type of active listening.

Front

What is the importance of customer service guidelines?

Back

Customer service guidelines help salespeople make consistent and fair decisions regarding customer interactions.

Front

What is the role of research in sales?

Back

Research helps salespeople understand the product, market trends, and customer needs.

Front

What does it mean to listen actively?

Back

Active listening involves fully concentrating, understanding, responding, and remembering what the customer says.

Front

Why is it important to identify potential customers?

Back

Identifying potential customers helps target marketing efforts and increases the chances of successful sales.

Front

What is a deal-breaker in sales?

Back

A deal-breaker is an issue or objection that prevents a customer from making a purchase.