Unit 4 Exam

Front

Which of the following is NOT one of the 3 parts of communication at work? Listening, Body language, Watching

Back

Watching

Front

What is the most desirable style of communication? Options: passive, assertive, aggressive

Back

assertive

Front

Which of the following is a characteristic of a passive communicator? Options: speaking softly, making eye contact, speaking in a pushy manner

Back

speaking softly

Front

Which of the following is NOT a characteristic of an assertive communicator? strong, clear voice, politeness, not making eye contact

Back

not making eye contact

Front

Why is it good to ask questions?

Back

It shows that you care about doing things correctly.

Front

Why should you ask for feedback at work?

Back

to find out what you are doing right and wrong

Front

What is the broken record technique? Options: practicing a new skill at until you have mastered it, repeating yourself pleasantly until your message gets through to the listener, listening to someone tell the same story over and over

Back

repeating yourself pleasantly until your message gets through to the listener

Front

When listening, what should you do after the person has finished speaking?

Back

None of the above

Front

What is the FIRST thing you should do when you are introduced to a person?

Back

Repeat his or her name

Front

How does repeating information in your own words help you?

Back

It gives the speaker a chance to explain something that you may have misunderstood.