Verbal and Non-Verbal Communication

Front

What is non-verbal communication?

Back

communicating with someone by using gestures, Getting messages across with facial expressions, Using your body language to convey something to someone else

Front

Which of these is not an example of a verbal communication skill? The speed of our speech, Language used, Volume of speech

Back

Eye contact

Front

Why do we have to make sure we do not speak too fast when communicating with a patient?

Back

They may not hear everything you've said like instructions and teaching.

Front

Paraphrasing is....

Back

Relaying the patient's statement back to them by summarizing their words to ensure understanding.

Front

Reading and responding to body language, using facial expressions and using silence, are all examples of what?

Back

Active listening

Front

Examples of correctly using speech and volume skills include...

Back

Giving the right info, speaking at the right volume, and articulating your words.

Front

Keeping a good posture is important because ..

Back

it helps show the customer you are healthy and have a positive attitude.

Front

The correct use of open body language includes

Back

demonstrating open gestures towards the client and their family.

Front

Facial expressions, posture and eye contact are all skills in ....?

Back

non-verbal communication

Front

One of the best ways to show client's you are listening is

Back

using an appropriate amount of eye contact