Module 3 Test Business Essentials

Front

Which behavior best describes the primary business activity of operations? Options: hiring qualified employees, planning for future success, producing goods and services, keeping accurate financial records

Back

producing goods and services

Front

In the human resource management process, what is the first task to be completed for staffing?

Back

determining need

Front

Why is information management necessary for strategic information in a business?

Back

to make long-term decisions

Front

What is the primary reason customers give for not returning to a business?

Back

lack of courtesy from salespeople

Front

Which is a true statement about making promises to customers? Options: It is better to over-deliver, It is better to over-promise, Customers do not remember broken promises, Businesses should not make promises to customers

Back

It is better to over-deliver

Front

Shannon is the manager and he ensures proper work effort by setting:

Back

job standards

Front

When someone says that a business has good internal relations, this means the business has which?

Back

happy employees

Front

Which is a trend in proper information management? Options: decreased competition, increased number of workers in an office, decreased number of electronic documents, increased compliance of laws and regulations

Back

increased compliance of laws and regulations

Front

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities? Options: during facilities design, during the hiring process, during marketing research, during technology planning

Back

during the hiring process

Front

Ian works in the marketing department. What is the primary business objective of his department?

Back

to meet customers' needs by offering appropriate products