Consumer Rights and Responsibilities

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Agency that is responsible for protecting consumers from unfair or deceptive business practices.

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Federal Trade Commission

Front

Agency that protects consumers from dangerous products.

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Consumer Product Safety Commission (CPSC)

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Agency that enforces laws that protect the environment.

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Environmental Protection Agency (EPA)

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A company's promise that the product will meet specific standards over a given time period.

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Warranty

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A situation in which there is only one company that sells a specific product or service.

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Monopoly

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To seek and receive a remedy to a problem

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Redress

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Pressuring consumers to buy a more expensive product than they intended.

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Trading up

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Deliberate deception, designed to secure unfair or unlawful gain.

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Fraud

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A nonprofit agency sponsored by local businesses that helps to resolve disputes between consumers and sellers.

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Better Business Bureau (BBB)

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Handles disputes involving smaller dollar amounts.

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Small claims court