Business Communication Overview

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What is the definition of business?

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An organization or enterprising entity engaged in commercial, industrial, or professional activities, selling goods or services for profit.

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What are the classifications of business?

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1. Agriculture and mining businesses 2. Financial businesses 3. Manufacturers 4. Real estate businesses 5. Retailers and Distributors 6. Service Businesses 7. Transportation businesses 8. Utilities

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What is the scope of business communication?

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1. Communication in Business Activities 2. Communication in Management 3. Communication in Decision Making 4. Communication in Media 5. Communication in Industrial Relations 6. Communication in Publicity

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What are the importance of business communication?

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1. Increase in Organizational Goals and Objectives 2. Promote Effective Decision Making 3. Increase in Job Satisfaction 4. Promote a Healthy Working Environment 5. Achieve Management Functions (Planning, Organizing, Influencing, Controlling) 6. Eliminate Conflicts 7. Strengthen Team Building/Teamwork

Front

What is communication?

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A two-way process of transferring information from one place, person, or group to another, involving encoding, conveying, and feedback.

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What are the dimensions of communication?

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1. Downwards Communication 2. Upwards Communication 3. Diagonal/Horizontal Communication 4. Grapevine Communication

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What is non-verbal communication?

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Communication without words, including body language, sign language, paralanguage, proxemics, chronemics, and haptics.

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What is the role of body language in communication?

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It affects the listener’s understanding and can convey messages without spoken words.

Front

What is paralanguage?

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The non-verbal elements of communication used to modify meaning and convey emotion, such as tone, pitch, and loudness.

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What is proxemics?

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The study of personal space and how physical distance affects communication.