Active Listening Flashcard

Front

Why is active listening important in communication?

Back

It builds trust and understanding.

Front

What does active listening enhance in communication?

Back

Collaboration

Front

What does the text suggest active listening transforms?

Back

Communication

Front

Which of the following is NOT a component of active listening? Providing verbal feedback, Maintaining eye contact, Interrupting the speaker, Asking clarifying questions

Back

Interrupting the speaker

Front

What is the benefit of using simple language in communication?

Back

It helps the listener understand better

Front

Why is confirming understanding important in a conversation?

Back

It ensures both parties are on the same page

Front

What is a common method to ensure clarity in communication?

Back

Confirming understanding

Front

What is the first step in the discussion on favorite music?

Back

Form Groups

Front

What is inappropriate about using Caps Lock in a formal email?

Back

It stands for shouting.

Front

Why is the email address considered inappropriate for formal correspondence?

Back

It is not professional.