Field Lightning

Front

How should a Consultant configure Salesforce Field Service to support customer signatures? Options: Generate a Service Report with a Signature Type, Install an AppExchange eSignature solution, Supply each Service Technician with a portable printer, Build a Flow on the Service Appointment record.

Back

Install an AppExchange eSignature solution.

Front

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Back

Create a Quick Action that will create a new Service Appointment record.

Front

A customer wants to return a defective product instead of scheduling a service appointment. How should this product be tracked in field service lightning?

Back

Create return order and return order line item

Front

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend? Options: Use an ERP to manage the BoM., Use Assets and define a hierarchy., Use Products and add to an Order., Use a custom object to model the BoM.

Back

Use an ERP to manage the BoM.

Front

What should a Consultant recommend to view and transfer parts between Technicians? Options: Build a solution to utilize the product transfer functionality to view the truck stock and request transfer of stock., Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock., Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock., Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

Back

Build a solution to utilize the product transfer functionality to view the truck stock and request transfer of stock.

Front

What set of steps should a Consultant recommend to dispatch a technician for customer issues in their call center? Options: Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.; Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.; Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.; Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Back

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Front

What should a Consultant recommend to accurately record the required work for replacing components in widgets sold by Universal Containers? Options: Work Orders with Service Appointments, Service Appointments and Service Appointment Line Items, Work Orders with Products Consumed, Work Orders with Work Order Line Items

Back

Work Orders with Work Order Line Items

Front

Which work rule should a field service lightning consultant use to assign service resources based on related object records?

Back

extended match

Front

Where would Universal Containers apply an Entitlement record to track the specific Service Contract SLAS? Options: Service Contract, Account, Work Order, Work Order Line Items

Back

Account

Front

How should a consultant configure field service lightning to support Universal Container's installation services for its products? Options: Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work, Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work, Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work, Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment.

Back

Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work.