FBLA Business Communications Part Two

Front

The two types of invitations that you may be called upon to create for business purposes are: social and formal, formal and informal, semi-formal and formal, informal and semi-formal.

Back

formal and informal

Front

A sympathy message should

Back

give a calm and optimistic look toward the future.

Front

Which of these is not a description of a goodwill letter? sincere, friendly, forced or stiff, natural

Back

forced or stiff

Front

The purpose of letters that follow-up after a customer has purchased a product or service is: build goodwill, show the organization's interest in the customer, demonstrate a desire to continue serving the customer.

Back

all of these choices

Front

Sometimes you can take the sting out of a refusal letter by: sending a free pamphlet, offering a helpful suggestion, sending a price list, sending a copy of the refusal letter to the president of your company.

Back

offering a helpful suggestion

Front

Internal communications consist of 

Back

brief, informal messages

Front

A person who contacts a business and inquires about a product or service is probably a

Back

prospective customer

Front

A letter requesting an adjustment should be sent

Back

promptly after you discover the problem.

Front

When writing a letter requesting an adjustment, you should: ask your reader what he or she plans to do about the mistake., question your reader's honesty., ask your reader for a specific adjustment., show your anger and disgust with your word choice.

Back

ask your reader for a specific adjustment.

Front

When granting a full adjustment to a customer, begin the letter with:

Back

the news that the full adjustment is being granted