Customer Service Review 70

Front

A customer service problem happens when: A customer asks for the manager, serving the customers becomes unprofitable, customer complaint is ignored, customer service does not meet expectations.

Back

customer service does not meet expectations

Front

Identify the benefits of good customer service to the business: Customers who did not enjoy their experience, will recommend the business to friends., Customers who enjoy their experience, will spend more money., The business will not expand., The business will get bad reviews.

Back

Customers who enjoy their experience, will spend more money.

Front

In order to provide good service, employees should give customers...

Back

Complete Attention

Front

What do customers expect business employees to be?

Back

Well- Informed

Front

Emphasizing customer service can help a business to be ...

Back

Competitive

Front

What staff are responsible for displaying a customer-service mindset? Options: Those with direct customer service, Management, Those with indirect customer service, All staff

Back

All staff

Front

When is the right time to demonstrate a customer-service mindset? Options: When you're by yourself, When someone is watching, All the time, When you have a customer

Back

All the time

Front

Customers who complain:

Back

Are doing you a service in identifying what isn't working in your business or organization

Front

Which statement about customer service is correct? Excellent customer service results in a more positive business reputation.

Back

Excellent customer service results in a more positive business reputation.

Front

Active listening is

Back

listening and responding to the other person in a way that improves understanding