Workplace Readiness Skills (C)

Front

While working as a restaurant cashier, your friends come in to eat dinner. You should

Back

treat them as you would any other customers.

Front

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Back

Make other arrangements for your neighbor and stay to finish the project deadline.

Front

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

Back

work ethic.

Front

Sylvia regularly stays after work to complete tasks. She demonstrates:

Back

work ethic.

Front

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Back

Reschedule your plans.

Front

Why is Hector consistently passed over for promotion?

Back

He does not have a good work ethic.

Front

As an employee, employers assess your work ethic based on your: appearance, attitude, fairness to others, unused personal leave.

Back

attitude.

Front

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Back

Remain calm and report the problem up the chain of command.

Front

An angry coworker complains about the way you do your job. Your BEST response is to

Back

remain calm and focused on a solution.

Front

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution? A. Avoidance, B. Denial, C. Negotiation, D. Competition

Back

Negotiation