Workplace Readiness Skills (E)

Front

How should Oki, a sales associate, first approach an older man with tattered clothing entering the store?

Back

Greet the customer and ask if he would like her assistance.

Front

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

Back

internal customer service.

Front

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Back

Follow the established customer-service policy.

Front

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? A. Having distinct roles, B. Inspiring competition among team members, C. Individuals requesting help when problems arise, D. Focusing exclusively on individual roles

Back

Focusing exclusively on individual roles

Front

Which of the following BEST describes contributing to the success of any team? A. Working collaboratively with others, B. Isolating your work to be more productive, C. Asking others for assistance, D. Volunteering to be the leader

Back

Working collaboratively with others

Front

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

Back

The mission statement

Front

Which of the following is most closely related to the "culture" of an organization? A. Workplace procedures, B. Economic advantage, C. Company values, D. Competitive edge

Back

Company values

Front

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

Back

the business cycle.

Front

What is the result of a large supply but a low demand for a particular product?

Back

surplus

Front

If you are interested in a promotion, which of the following is essential? A. Take coworkers to lunch. B. Acquire and prove new industry knowledge. C. Develop a friendship with your supervisor. D. Hire a life coach.

Back

Acquire and prove new industry knowledge.