CSS 3.2 Review

Front

Which of the following is a good transition statement that can lead to closing a sale? Are you ready to buy this, Do you want to buy this today or come back later?, Would you like that folded or left on the hangar?, Are you sure that's the shirt you want to buy?

Back

Would you like that folded or left on the hangar?

Front

Suppose a customer’s purchases total $52.14 and the customer gives you $60.25. What is the correct change using the fewest number of bills and coins possible?

Back

A $5 bill, 3 $1 bills, 1 dime, 1 penny

Front

Where are large bills, such as $50s and $100s, typically placed within a cash register?

Back

Below the cash drawer

Front

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

Back

80-90%

Front

What should you do if a customer argues that they are owed extra change?

Back

Call a supervisor immediately

Front

What does POS stand for in retail?

Back

Point of sale

Front

A customer makes a purchase and their transaction total is $23.47. The customer pays with $40.00 in cash. How much change should they receive?

Back

$16.53

Front

Which of the following key performance indicators can be used to measure whether each store is meeting its sales goals? Number of sales per employee, Overall company growth, Number of sales per store location, Profit made per sale

Back

Profit made per sale

Front

A customer services representative in Credit Services takes a call from an angry customer. The customer was charged three times for the same transaction. What should the representative do?

Back

Listen, empathize, and fix the problem

Front

A customer calls a banking call center to report that the ATM fees on his account are incorrect. During the call the call center's computer system goes down, making it impossible to check the customer's account. What should the call center associate do?

Back

Offer to call the customer back when the computer system is working