CS&S Knowledge Check Ch 2 & 3

CS&S Knowledge Check Ch 2 & 3

Assessment

Flashcard

others

12th Grade

Practice Problem

Hard

Created by

Wayground Content

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22 questions

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1.

FLASHCARD QUESTION

Front

Which of the following does not describe a product feature? Price, Flavor, Texture, Color

Back

Price

2.

FLASHCARD QUESTION

Front

Which of the following is a valid reason for you as an employee, not to escort a customer to the location of a product that they're asked to see?

Back

You're working with another customer and can't leave your area

3.

FLASHCARD QUESTION

Front

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

Back

Admit that you don't know the answer and take the customer to a coworker or supervisor who can help.

4.

FLASHCARD QUESTION

Front

The type of mindset that best helps you grow and learn as an employee is called:

Back

A growth mindset

5.

FLASHCARD QUESTION

Front

The type of mindset that limits your ability to grow and learn as an employee is called:

Back

A fixed mindset

6.

FLASHCARD QUESTION

Front

A good way to help a customer form a good impression about you even before you interact with them is to:

Back

Use nonverbal communication, such as having confident posture and making eye contact.

7.

FLASHCARD QUESTION

Front

Which of the following describes a type of question that cannot reasonably be answered with a "yes" or "no"? A leading question, An open question, An open-ended question, A closed-ended question

Back

An open-ended question

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