Chapter 7 Test Review

Front

Which of the following is NOT a function of management? Customer Service, Planning, Organizing, Staffing, Leading

Back

Customer Service

Front

Which is NOT a way authority within a business may be organized? Options: centralized organization, departmentalization, decentralized organization

Back

alpha order

Front

This part of the management pyramid consists of a company's board of directors, president, and other high ranking managers:

Back

Top Management

Front

This part of the management pyramid consists of a company's division managers and department heads:

Back

Middle Management

Front

The part of the management pyramid consists of the managers who coordinate and supervise the activities and duties of the employees:

Back

First-Line Managers

Front

Skills that help an individual perform in the workplace or gain success in a career are called:

Back

Transferable Skills

Front

Skills necessary to perform the required tasks of a position are called: Interpersonal Skills, Job Specific Skills, Transferable Skills, Leadership Skills

Back

Job Specific Skills

Front

Skills to help you communicate, interact and work well with others

Back

Interpersonal Skills

Front

This identifies the hierarchy of the employees within the business: Chain of Command, Organizational Structure, Organizational Chart

Back

Organizational Structure

Front

The authority structure in a company from the highest to the lowest levels is called

Back

Chain of Command