CSS Practice Exam 03 2024-2025

Front

A homeowner is at a landscaping store looking to purchase a push mower. They mention that they don't have much grass to cut and they really don't like bagging grass. How should you proceed?

Back

Offer them the mulching attachment as an accessory then there will be no need to bag the grass.

Front

A customer calls to order their favorite flower the allium. Unfortunately, since it is August, local alliums are out of season. How can you best help this potential customer?

Back

Provide them the names and phone numbers for several other local flower shops as they might have some.

Front

A customer is looking to purchase a new living room chair. When the sales associate brings the chair out to their car they notice that the customer has a small hatchback and it will be impossible for the chair to fit into the car. How should the sales associate handle this issue?

Back

Tell the customer you're happy to hold the item since they already paid for it and they can return with a larger vehicle.

Front

How can you ensure you've mixed the paint color Etched Glass correctly for a customer at Lowes? Options: Hype yourself up you did the training you got this, Tell the customer to wait 5 minutes while you find someone more experienced, Request assistance from a fellow employee so you can make sure you're following the correct steps, Patiently explain to the customer this is your first time and you might make a mistake

Back

Request assistance from a fellow employee so you can make sure you're following the correct steps

Front

A customer asks you to help her find window blinds for her new house! She found a very nice set of white wooden blinds, the only problem is that they are the wrong width! There is a custom window department at the store though that's a different department, what should you do?

Back

Ask them if they'd like you to set up an appointment for them with the window department.

Front

How can you determine how to best care for a new cashmere sweater? Options: Provide them with the phone number to best drycleaner in town, Do a quick Google search while they're not looking, Ask Siri how they should care for the sweater, Look at the care label on the tag of the sweater itself

Back

Look at the care label on the tag of the sweater itself

Front

A customer is visibly upset and refuses to speak with you. They demand to speak to a manager and will not say anything more. How do you react?

Back

Call the manager on duty

Front

What can you tell a customer who needs a new North Face tent but it is only available online?

Back

Let them know that they can order it online and if they choose overnight shipping it will arrive on time.

Front

A customer is inquiring about whether or not they can ship a children's book overseas. The company you work for does in fact offer shipping outside of the United States. What should you do first?

Back

Explain to them what the delivery options are as well as the charges.

Front

How can you provide the best assistance to a customer asking about the difference between MSI 4070 and Asus 4070 Ti GPUs?

Back

Ask another associate for help and make sure to pay attention to their responses so that you can help future customers.