8 Communication Flashcard

Front

What does the "I" in "SoQuic" stand for in the conflict resolution model?

Back

Make "I" statements

Front

Why is it so important to ask good questions when communicating?

Back

To make sure we really understand the other person

Front

What's it called when we truly pay attention to what someone else is saying?

Back

Active listening

Front

What are two things that show active listening?

Back

Making eye contact and staying off your phone.

Front

What's the word that can put an argument on pause and diffuse a tense situation?

Back

Ouch

Front

What is an absolute in a conflict?

Back

Using words like 'always' and 'never' to exaggerate

Front

What is the best "I" statement to use when you notice your grade has dropped in a class and you want to find out why?

Back

I want to know if I am missing something since my grade dropped?

Front

What is the problem with asking someone a question such as, "Why are you so lazy?"

Back

It's rude and they'll get defensive