Chapter 3 - Flashcard 1 - Terms Review - Hotel Management

Front

What does ADR stand for in the hotel industry?

Back

Average Daily Rate

Front

What is the function of a Central Reservation System (CRS)?

Back

To connect reservation systems and enable guests to reserve rooms at any chain property

Front

What is a city ledger?

Back

A client account with established credit at a hotel.

Front

What is a confirmed reservation?

Back

A reservation made by a guest and confirmed by the hotel

Front

What is a cost center?

Back

A department that does not generate revenue.

Front

What is the purpose of a daily report in a hotel?

Back

To provide essential performance information to management

Front

Who is part of the executive committee in a hotel? Options: General manager, director of rooms division, director of food & beverage, Front desk staff, housekeeping, maintenance, Guests, travel agents, suppliers, Reservation agents, marketing team, IT support

Back

General manager, director of rooms division, director of food & beverage

Front

What is a folio in hotel management?

Back

A guest account stored in the PMS

Front

What is the role of a General Manager in a hotel?

Back

To oversee the entirety of operations at the hotel

Front

What does GDS stand for?

Back

Global Distribution System