MGMT 301 Chapter 16

Front

Which of the following is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards? Options: Organizing, Coordination, Control, Planning

Back

Control

Front

Which of the following is the process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company? Branding, Regulating, Profiling, Benchmarking

Back

Benchmarking

Front

Which of the following is a mechanism for gathering information about performance deficiencies after they occur? Feedforward control, Concurrent control, Feedback control, Adaptive control

Back

Feedback control

Front

Which of the following occurs when behavior and work procedures do not conform to standards? Affective commitment, Job embeddedness, Control loss, Customer defection

Back

Control loss

Front

Which of the following is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures? Normative control, Bureaucratic control, Concertive control, Objective control

Back

Bureaucratic control

Front

Identify a difference between bureaucratic control and concertive control.

Back

Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members.

Front

Which of the following is the regulation of workers’ results or outputs through rewards and incentives? Output control, Normative control, Behavior control, Objective control

Back

Output control

Front

Which of the following statements is true of feedforward control? It is also known as concurrent control., It is a mechanism for gathering information about performance deficiencies after they occur., It represents the extent to which it is possible to implement each step in the control process., It provides information about performance deficiencies by monitoring inputs rather than outputs.

Back

It provides information about performance deficiencies by monitoring inputs rather than outputs.

Front

Which of the following are accounting statements that show what has happened to an organization's revenue, expenses, and net profit over a period of time?
Statements of financial position, Balance sheets, Statements of stakeholders' equity, Income statements

Back

Income statements

Front

Which of the following financial controls does not specify what should or should not be done to improve performance? Cash flow analysis, Zero-based budgeting, Customer defections, Economic value added (EVA)

Back

Economic value added (EVA)