BUSINESS COMMUNICATION

Front

Which form of communication enables people at the same level within departments of the organization to communicate with each other?

Back

Horizontal communication

Front

An example of active listening is: Listening close and taking good notes, Skimming the outline carefully, Moving around while others speak, Focusing on main ideas being communicated and responding with full attention

Back

Focusing on main ideas being communicated and responding with full attention

Front

The communication which is spoken, read, heard, and written is

Back

verbal communication

Front

Which of the following should you not do during a presentation? Speak with hand gestures, Talk to the audience, not reading off the screen, Ask the audience a question, Speak softly with little projection to the audience

Back

Speak softly with little projection to the audience

Front

Culture is defined as:

Back

sharing of common beliefs, values, customs and behaviours of a group

Front

If you are nervous about making eye contact during an elevator pitch, where can you look?

Back

At the other person's nose or forehead

Front

Diversity means

Back

Being different

Front

What is communication?

Back

A process of transmitting information from one person or place to another.

Front

Which of the following is an example of nonverbal communications? Nodding your head, Making eye contact, Crossing your arms, All of the above

Back

All of the above

Front

Which of the following is not an example of a soft skill? Time management, Leadership, Creativity, Computer programming skills

Back

Computer programming skills