GPEAK Skills Final Exam Review

Front

When Paulina faces a new situation, she thinks about it without letting her emotions get in the way. By doing so, Paulina shows her

Back

objectivity.

Front

Adaptable people commit to their goals and never give up because they have: attentiveness., persistence., positivity., a sense of humor.

Back

persistence.

Front

When Marlena tries to see a situation from someone else’s perspective, she exhibits

Back

empathy.

Front

Craig analyzes his behavior and takes an honest assessment of his flaws. Which trait is he exhibiting?

Back

Self-corrective behavior

Front

What can Jeremy do to increase his adaptability?

Back

Examine his attitude

Front

What should you do before responding to an angry email? Options: Check spelling and grammar, Take time to calm down, Compose emails before adding the email address, Be mindful that emails may be read by supervisors or higher-ups

Back

Take time to calm down

Front

What is the 10/20/30 rule for PowerPoint presentations?

Back

Only 10 slides, making it a 20 minute presentation, and using size 30 font.

Front

How can you overcome listening obstacles? Options: Focusing on your own thoughts, Interrupting the speaker, Using active listening techniques, Avoiding eye contact

Back

Using active listening techniques

Front

What should you include in an email? Options: Compose emails before adding the email address, Be mindful that emails may be read by supervisors or higher-ups, Check spelling and grammar, A clear and specific subject line

Back

A clear and specific subject line

Front

Which of the following is not an obstacle to being a good listener? Thinking about what you are going to say or how you will respond, Getting lost, Distracted by pre-conceptions

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Intrigued by the topic