Interpersonal Skills Review

Front

Good ___________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.

Back

Interpersonal Skills

Front

These are all good rules for ____________.
- Separate your feelings from your actions
- Stay calm
- Wait until you are calm to respond
- Write down your emotions
- Stay positive

Back

Controlling Your Emotions

Front

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

Back

Actions

Front

Identify the situation where it is NOT okay to socialize at work: During breaks, Waiting for a meeting to start, When you see a coworker working at his or her desk, Passing someone in a hall

Back

When you see a coworker working at his or her desk

Front

When socializing with your manager or boss, which situation should you NOT discuss? Options: Last night's football game, Your relationship problems with a friend or significant other, A story you heard about in the news, The weather

Back

Your relationship problems with a friend or significant other

Front

What is a benefit of networking at work?

Back

All of the above (Receive and share ideas, Learn about new opportunities, Increase business)

Front

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

Back

Introduce

Front

What is the best way to handle conflict in your life?

Back

Be assertive

Front

True/False? You should always manage relationships for the better good.

Back

True

Front

True/False? Always be open-minded in the workplace.

Back

True