Front

Which behavior best describes the primary business activity of operations? Options: hiring qualified employees, planning for future success, producing goods and services, keeping accurate financial records

Back

producing goods and services

Front

What is the primary reason customers give for not returning to a business?

Back

lack of courtesy from salespeople

Front

Why is information management necessary for strategic information in a business?

Back

to make long-term decisions

Front

Which is a true statement about making promises to customers?

Back

It is better to over-deliver.

Front

In the human resource management process, what is the first task to be completed for staffing? Options: recruiting, determining need, determining job descriptions, screening and selecting applicants

Back

determining need

Front

When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?

Back

Each primary business activity combined with the matching activity of the other firm.

Front

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

Back

during the hiring process

Front

Which statement is true about a management information system (MIS)? Options: It includes people, processes, and practices. It is the same thing as an information management program. It does not assist with a business’s information management program. It may be one part of a business’s overall information management program.

Back

It may be one part of a business’s overall information management program.

Front

Ian works in the marketing department. What is the primary business objective of his department?

Back

to meet customers’ needs by offering appropriate products

Front

Shannon is the manager and he ensures proper work effort by setting:

Back

job standards.