
VSO System
Flashcard
•
Professional Development
•
Professional Development
•
Practice Problem
•
Hard
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7 questions
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1.
FLASHCARD QUESTION
Front
Using Studio P567 and Date of Service 7/27/2024, find customer Kaitlyn William's email address.
Back
kwilliams1513@gmail.com
2.
FLASHCARD QUESTION
Front
Are all Enhanced Images included when an agent uploads the album manually in VSO?
Back
Yes
3.
FLASHCARD QUESTION
Front
If the album cannot be found in the Online Shop, where in VSO can you click to reload the album to the Online Shop? Options: View Upload Log, Manual Upload, Reset for Upload, Request Hi-Res Image
Back
Reset for Upload
4.
FLASHCARD QUESTION
Front
Which of these is something you will not see in VSO? Customer Email, Creation Date, Customer Name
Back
Order Number
5.
FLASHCARD QUESTION
Front
True or False? If a customer has not received their Digital Album via Shutterfly within 48 hours you can manually upload the album.
Back
True
6.
FLASHCARD QUESTION
Front
True or False? When a customer calls about not getting their digital album/images, it is not important to verify the email.
Back
False
7.
FLASHCARD QUESTION
Front
True or False. When searching for an album and you do not get any search results, you should change the begin and end date to increase the odds of getting a result.
Back
True
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