VSO System

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Using Studio P567 and Date of Service 7/27/2024, find customer Kaitlyn William's email address.

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[e-mail]

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Are all Enhanced Images included when an agent uploads the album manually in VSO?

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Yes

Front

If the album cannot be found in the Online Shop, where in VSO can you click to reload the album to the Online Shop? Options: View Upload Log, Manual Upload, Reset for Upload, Request Hi-Res Image

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Reset for Upload

Front

Which of these is something you will not see in VSO? Customer Email, Creation Date, Customer Name

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Order Number

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True or False? If a customer has not received their Digital Album via Shutterfly within 48 hours you can manually upload the album.

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True

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True or False? When a customer calls about not getting their digital album/images, it is not important to verify the email.

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False

Front

True or False. When searching for an album and you do not get any search results, you should change the begin and end date to increase the odds of getting a result.

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True