6.2 Flashcard - Conflict and Interpersonal Communication

Flashcard
•
English
•
9th Grade
•
Hard
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15 questions
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1.
FLASHCARD QUESTION
Front
What is interpersonal conflict?
Back
An interaction with incompatible goals or views.
2.
FLASHCARD QUESTION
Front
What are the styles of interpersonal conflict management?
Back
Forcing, Collaborating, Competing, Avoiding.
3.
FLASHCARD QUESTION
Front
Which style of interpersonal conflict management is NOT recognized?
Back
Forcing.
4.
FLASHCARD QUESTION
Front
Why is it important to summarize the agreed-upon solution at the end of negotiation?
Back
It ensures both parties have the same understanding of the agreement.
5.
FLASHCARD QUESTION
Front
What does validating a person during conflict involve?
Back
Demonstrating good listening skills and acknowledging their feelings.
6.
FLASHCARD QUESTION
Front
What are the stages of negotiation?
Back
Prenegotiation, opening, exploration, bargaining, and settlement.
7.
FLASHCARD QUESTION
Front
What is the purpose of negotiation?
Back
To reach an agreement that satisfies the interests of all parties involved.
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