FINAL: Section 9: Management, Operations & Leadership

Front

Planning refers to determining organizational goals.

Back

True

Front

According to Maslow's hierarchy of needs theory, healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Back

False

Front

Theory Y managers assume that fear is a motivating factor for workers.

Back

False

Front

The _____ of a firm includes managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

Back

top management

Front

In the context of management, which of the following statements is true of controlling? It refers to monitoring performance and making adjustments as needed.

Back

It refers to monitoring performance and making adjustments as needed.

Front

Barry is the branch manager of a large toy store. He has been given the responsibility to communicate with, coach, and motivate supervising managers. In this scenario, Barry most likely requires _____ to perform his role efficiently.

Back

human skills

Front

In the context of management skills, _____ refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts.

Back

conceptual skills

Front

Maslow's hierarchy of needs theory states that people:

Back

are motivated to satisfy only unmet needs.

Front

An assumption of Theory X is that:

Back

coercion and threats are vital to get people to work toward company goals.

Front

In the context of Maslow's hierarchy of needs theory, the scenario that reflects the fulfillment of the self-actualization needs of an employee is him or her: participating in a fun team activity, participating in a campaign to feed the poor, availing the gym facility at his or her workplace, experiencing a positive work culture.

Back

participating in a campaign to feed the poor.