Business Communication study- key Areas to remember

Front

What is communication in an organization?

Back

Communication is the two-way process of transferring information from one place or group to another.

Front

What are the types of non-verbal communication?

Back

1. Sign language 2. Paralanguage (Vocalics) 3. Touch Language (Haptics) 4. Space Language (Proxemics) 5. Time Language (Chronemics) 6. Body Language (Kinesis)

Front

What are the 7C’s of communication?

Back

1. Concrete 2. Concise 3. Coherent 4. Courteous 5. Complete 6. Clear

Front

What is the difference between verbal and non-verbal communication?

Back

Verbal communication uses spoken or written words, while non-verbal communication uses gestures, body language, and other cues.

Front

What are the functions of communication?

Back

1. Substituting 2. Reinforcement 3. Regulating 4. Contradiction 5. Manage impressions 6. Establishing relationships

Front

What are some barriers to communication?

Back

1. Physical Barriers 2. Language Barriers 3. Cultural Barriers 4. Emotional Barriers 5. Perceptual Barriers 6. Organizational Barriers

Front

What are the steps in the communication process?

Back

1. Sender 2. Encoding 3. Message 4. Channel 5. Receiver 6. Decoding 7. Feedback

Front

What is the difference between formal and informal communication channels?

Back

Formal channels include downward, upward, and horizontal communication, while informal channels include grapevine communication.

Front

What are the qualities of a productive meeting?

Back

1. Clear objectives 2. Time management 3. Focused discussions 4. Engagement and participation

Front

What are the essential steps in preparing a meeting?

Back

1. Define the purpose 2. Create a detailed agenda 3. Select participants wisely 4. Distribute pre-meeting materials 5. Test technology