Strategies for Conflict Resolution

Front

What is the first step you should take when you notice a conflict arising between two classmates?

Back

Listen to both sides to understand their perspectives.

Front

Which of the following strategies is most effective in de-escalating a heated argument?
Options:
Raising your voice to be heard.
Using "I" statements to express your feelings.
Interrupting to correct the other person.
Walking away without saying anything.

Back

Using "I" statements to express your feelings.

Front

Imagine you are mediating a conflict between two friends. What is a strategic question you could ask to help them find a resolution? Options: Why are you both so angry?, What do you think the other person should do to fix this?, How can we work together to solve this problem?, Who started the argument?

Back

How can we work together to solve this problem?

Front

When trying to de-escalate a conflict, why is it important to acknowledge the emotions of the people involved?

Back

It helps them feel heard and understood.

Front

Which of the following is a reasoned approach to resolving a conflict between two students who both want to use the same computer?
Options:
Let them argue until one gives up.
Suggest a schedule where each gets equal time.
Decide who gets it based on who asked first.
Remove the computer so neither can use it.

Back

Suggest a schedule where each gets equal time.

Front

How can active listening contribute to conflict resolution?

Back

It shows respect and helps clarify misunderstandings.

Front

What is a strategic way to address a misunderstanding in a group project?

Back

Discuss the issue openly and find a solution together.

Front

Why is it important to remain calm during a conflict?

Back

It helps prevent the situation from escalating further.

Front

What role does empathy play in de-escalating conflicts?

Back

It helps you understand the other person's perspective.

Front

In a situation where two friends are arguing, what is a strategic way to help them resolve their conflict?

Back

Encourage them to express their feelings and find common ground.