During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...

research how competitors have done it

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

Clarify the priority of objectives with the project leader

How would Barry most efficiently determine if the problem is with the power company or the sign itself? Options: Reset the circuit breaker in the basement, Replace the bulb in the sign, Attempt to switch on another device to see if it has power, Call an electrician right away

Attempt to switch on another device to see if it has power

What is the process for making Laurette's decision on selecting the best contractor for an upcoming construction job?

Evaluate all factors needed and select the most suitable contractor based on the factors.

Which of the following best resembles initiative? Following leadership obediently, Seizing a leadership opportunity, Ethically demonstrating opportunity, Making quality evaluations

Seizing a leadership opportunity

While working as a restaurant cashier, your friends come in to eat dinner. You should:

treat them as you would any other customers

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

Why is Hector consistently passed over for promotion?

He does not have a good work ethic.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Remain calm and report the problem up the chain of command.

An angry coworker complains about the way you do your job. Your BEST response is to:

remain calm and focused on a solution

When resolving conflict, the main goal is to:

find middle ground or a win-win solution.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Restate the key question and ask if your understanding is correct.

While waiting on customers, you notice an elderly woman looking at new computers. You should:

treat her as you would any other customer

Why is having cultural diversity on a company's staff a good idea?

There is a broader range of talents, skills, and creativity.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

To be fired, reassigned, or demoted.

While in the workplace, you meet a person with a disability. You should:

treat the person with dignity and respect

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like his assistance.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Follow the established customer-service policy.

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? Options: Have distinct roles, Inspiring competition among team members, Individuals requesting help when problems arise, Focusing exclusively on individual roles

Focusing exclusively on individual roles

Which of the following BEST describes contributing to the success of any team? Isolating your work to be more productive, Working collaboratively with others, Asking others for assistance, Volunteering to be the leader

Working collaboratively with others

If you are interested in a promotion, which of the following is essential? Options: Take coworkers to lunch. Develop a friendship with your supervisor. Hire a life coach. Acquire and prove new industry knowledge.

Acquire and prove new industry knowledge.

Workplace Readiness Diagnostic Assessment

Flashcard

•

Life Skills, Other, Professional Development

•

9th - 12th Grade

•

Practice Problem

•

Hard

•

WRS-13, WRS-17, WRS-01

+19

Standards-aligned

Wayground Content

Used 2+ times

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Student preview

116 questions

Show all answers

FLASHCARD QUESTION

Front

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

Back

creativity and innovation.

Tags

WRS-01

FLASHCARD QUESTION

Front

Which is the best example of "demonstrating creativity and innovation"? Options: Evaluating potential solutions and resources, Developing and/or improving a product, service, or processes, Displaying a disciplined work ethic, Prioritizing your job tasks on a daily basis

Back

Developing and/or improving a product, service, or processes

Tags

WRS-01

FLASHCARD QUESTION

Front

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

Back

creativity and innovation

Tags

WRS-01

FLASHCARD QUESTION

Front

Eli proposed a plan to expand his business while cutting costs. This is an example of: professionalism, big-picture thinking, dependability, creativity

Back

creativity

Tags

WRS-01

FLASHCARD QUESTION

Front

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

Back

creativity

Tags

WRS-01

FLASHCARD QUESTION

Front

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

Back

innovation

Tags

WRS-01

FLASHCARD QUESTION

Front

An example of demonstrating creativity and innovation at work is to:

Back

learn to do your job more efficiently

Tags

WRS-01

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