Billing Flashcard

Front

What must a customer do to remove a collections hold and upgrade their service?

Back

Payment of the past due must be received to remove hold and upgrade service.

Front

What is the term for the point at which Optimum-owned equipment ends and customer-owned equipment begins?

Back

Demarcation.

Front

What does 'Partial Month Activity' on a bill refer to?

Back

The customer made changes to their account during their billing cycle creating partial charges.

Front

What happens to payments made after the billing cycle ends?

Back

Any payments received after 4/26 will be reflected on the next bill but immediately on the system.

Front

How much will a customer be charged for adding HBO ($14.99) to their account on the 17th of the month?

Back

$6.49.

Front

What is a collections hold?

Back

A restriction placed on a customer's account due to unpaid bills.

Front

What is the purpose of a billing cycle?

Back

To define the period for which services are billed and payments are due.

Front

What is prorating in billing?

Back

Calculating a charge based on the portion of the billing cycle that a service is used.

Front

What should a customer do if they do not see a recent payment reflected on their bill?

Back

Check if the payment was made after the billing cycle ended.

Front

What is the significance of the Network Interface Device?

Back

It marks the boundary between the service provider's network and the customer's equipment.