Business Management I (3.03) Part I

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A customer-service mindset means that a business considers providing excellent customer service to be

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a top priority.

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Businesses with customer-service mindsets are usually able to

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achieve their goals.

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Why should employees act as if customers are their employers?

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Employees would not have jobs if there were no customers.

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To demonstrate a customer-service mindset, employees must believe that customers deserve their

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complete attention.

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Customers have the right to expect employees to be

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well-informed.

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Emphasizing customer service can help a business to be more

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competitive

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Which of the following is a potential benefit for a business that demonstrates a customer-service mindset: More publicity, Increased assets, Longer season, Greater profits

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Greater profits

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Businesses whose employees demonstrate a customer-service mindset often benefit from

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reduced complaints.

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Demonstrating a customer-service mindset benefits employees by supporting their

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careers.

Front

What might an employee receive from a business for routinely helping customers with their problems and satisfying their needs?

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A promotion