Front

What is the first step in the 7-step troubleshooting process?

Back

Identify the problem

Front

Which step involves verifying if the solution to the problem works?

Back

Step 6: Verify the solution works

Front

What should be done after establishing a theory of the probable cause of a problem?

Back

Test the theory

Front

What is the final step in the troubleshooting process?

Back

Document the solution

Front

What is a recommended practice for network administrators to maintain professionalism during customer interactions according to the slide?

Back

Keep customer data confidential

Front

According to the etiquette guidelines presented, how should a network administrator handle their time management with customers?

Back

Be on time

Front

What does the slide suggest about a network administrator's attitude towards customers?

Back

Maintain a positive attitude

Front

How should a network administrator approach communication during customer interactions as per the slide?

Back

Listen actively and avoid interrupting

Front

What is the primary use of a multimeter?

Back

To measure electrical current

Front

What can a cable tester help determine about a network cable?

Back

Whether it is a straight through or a crossover cable