Communication Skills Flashcard

Front

What is active listening?

Back

Fully concentrating on the speaker and providing feedback.

Front

Which of the following is an example of an "I" statement? Options: "You always ignore me." "I feel frustrated when my ideas aren't acknowledged." "Why don't you ever listen?" "Stop interrupting me."

Back

"I feel frustrated when my ideas aren't acknowledged."

Front

What is the primary purpose of non-verbal communication?

Back

To enhance and support verbal messages

Front

Which of the following is NOT a key component of effective communication? Active listening, Clear verbal expression, Empathy and understanding

Back

Always agreeing with others

Front

What is empathy in communication?

Back

Understanding and sharing the feelings of another

Front

Which statement about communication skills is true? Options: They are innate and cannot be improved, They only matter in professional settings, They can be learned and developed over time, They are only important for public speakers

Back

They can be learned and developed over time

Front

What is a common misconception about communication?

Back

It's just about talking, not listening

Front

How can seeking feedback improve communication?

Back

It helps identify areas for improvement.

Front

Which of the following is an example of constructive feedback? Options: "Your idea is terrible." , "I like your idea, but have you considered this alternative?" , "You should do it my way instead." , "Let's just agree to disagree."

Back

"I like your idea, but have you considered this alternative?"

Front

What role does body language play in communication?

Back

It can contradict or reinforce verbal messages