Quality Management Concepts

Front

Kaizen promotes a culture of gradual, incremental improvements.

Back

Kaizen encourages continuous, small changes for better efficiency and quality.

Front

The Ishikawa (fishbone) diagram identifies root causes of problems systematically.

Back

The Ishikawa diagram helps find the underlying causes of issues by organizing potential causes visually.

Front

TQM emphasizes a proactive approach to quality assurance across all business activities.

Back

Total Quality Management (TQM) focuses on improving quality in every aspect of a business.

Front

Other models complement TQM, including Lean, Agile, and Six Sigma.

Back

Lean, Agile, and Six Sigma are methodologies that work alongside TQM to improve efficiency and quality.

Front

ISO 9001 sets benchmarks for quality management systems and requires regular audits for compliance.

Back

ISO 9001 is a standard that ensures organizations meet quality management requirements through regular checks.

Front

Successful organizations integrate TQM with ISO 9001 to ensure quality and international acceptance of products and services.

Back

Combining TQM with ISO 9001 helps businesses achieve high quality and global recognition.

Front

PDCA cycle is a four-step model for carrying out change and ensuring continuous improvement.

Back

The Plan-Do-Check-Act (PDCA) cycle helps organizations implement changes effectively and maintain ongoing improvements.

Front

Benchmarking involves comparing business processes and performance metrics to industry bests and best practices.

Back

Benchmarking is a method for measuring the quality of an organization's policies, products, programs, or strategies against standard measurements.

Front

Quality circles are groups of workers who meet regularly to discuss and plan improvements in their work area.

Back

Quality circles empower employees to contribute to the improvement of their work environment and processes.