MP Unit 6 Test Review
Flashcard
•
Other
•
9th - 12th Grade
•
Practice Problem
•
Hard
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14 questions
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1.
FLASHCARD QUESTION
Front
What does the term "personalized" in selling refer to?
Back
Direct interaction with the customer, typically face-to-face or over the phone.
2.
FLASHCARD QUESTION
Front
What is the primary characteristic of a successful salesperson?
Back
High levels of creativity and persistence
3.
FLASHCARD QUESTION
Front
How can a salesperson ensure customer satisfaction in the selling process? Options: By pressuring customers into quick purchases, By learning about customer needs and offering suitable solutions, By focusing solely on making a sale, By offering the cheapest product available
Back
By learning about customer needs and offering suitable solutions
4.
FLASHCARD QUESTION
Front
What is the role of customer service in competition?
Back
It helps differentiate companies when product quality is similar.
5.
FLASHCARD QUESTION
Front
Which of the following is a key expectation that customers have regarding customer service? Options: Always receiving the cheapest product, Receiving the same level of service as previous interactions, Only interacting through automated systems, The salesperson avoiding any communication post-purchase
Back
Receiving the same level of service as previous interactions
6.
FLASHCARD QUESTION
Front
What is an example of a pre-sale opportunity to enhance customer service? Options: Providing the customer with a loyalty card after the purchase, Suggesting additional products or services to add value to the customer’s experience, Delivering the product after the customer pays, Waiting for customer complaints before offering assistance
Back
Suggesting additional products or services to add value to the customer’s experience
7.
FLASHCARD QUESTION
Front
Why is follow-up an important aspect of customer service?
Back
It ensures customer satisfaction and generates repeat business.
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