Health Science II Unit 2 Flashcard Review

Front

Knowing the language of the health science profession is most important for communicating with

Back

other members of the health care team.

Front

All of the following should be entered into the medical record EXCEPT: the person who took the record, the symptoms described by the patient, the order in which symptoms appeared, the record keeper’s opinion of what the problem is.

Back

the record keeper’s opinion of what the problem is.

Front

Which of the following is an objective observation? The patient felt warm. The patient looked especially pale. The patient had a temperature of 100°. The patient reports several dizzy spells in the past three days.

Back

The patient had a temperature of 100°.

Front

Which of the following would be the most appropriate way to inform a patient that he or she needed an operation? Options: “This will need a minor surgery.”, “We’re going to have to cut you open.”, “Have you ever wondered what your insides look like?”, “You require a surgical procedure to remove the hepatocellular carcinoma.”

Back

This will need a minor surgery.

Front

In professional content, communication should be

Back

direct and to the point.

Front

When faced with aggressive communication, one should not respond aggressively because

Back

it will likely escalate the conflict.

Front

All of the following are behaviors that indicate good listening skills EXCEPT: not interrupting, focusing on the speaker, making eye contact.

Back

multi-tasking.

Front

Active listening can best be described as

Back

repeating the essential points of what the speaker says.

Front

Ending with a question when practicing active listening with a patient is especially helpful because

Back

it gives the patient an opportunity to add more detail.

Front

Physical communication barriers include all of the following EXCEPT: blindness, lacking the ability to hear, being in a different room or location.

Back

unwillingness to discuss a particular subject.