Why is basic knowledge of scripting an important tool for IT professionals to have?

Scripting allows basic functions to be automated easily like initiating updates.

As an IT support specialist, you are required to do which of the following? Use binary code to communicate with computers, Install all the software requested by the users., Check the license agreement of any software before installing, Ensure that your company uses abstraction

Check the license agreement of any software before installing

What was the biggest problem with the earliest version of the Internet in the late 1960s? Options: Computers were too big and bulky for accessing the Internet, Networks couldn't talk to each other, There was no way to remotely access any computer, The TCP/IP protocol could only be used in universities, governments, and businesses

Networks couldn't talk to each other

You want to register the domain name ABCcompany.org , but the registration service is not allowing you to do that. What's the most likely reason for this?

This domain name is already registered to someone else.

What does TCP/IP stand for?

Transmission Control Protocol and the Internet Protocol

What is the limitation of the IPv4 protocol?

Its maximum number of IP addresses has been reached

If you want to boot into a USB drive, how do you change your boot settings?

Go into the BIOS settings and change the boot settings

What function does a driver perform on the computer?

Teaches the CPU how to run an external device

What function does the BIOS perform?

Initializes hardware and loads up drivers

What function does the POST perform in a computer?

Figures out what hardware is on the computer and makes sure it is running properly.

What will happen if you plug in a 220v device into a 120v outlet?

The device will charge at a slower rate and could cause deterioration over time.

What does overclocking mean?

Exceeding the number of clock cycles on a CPU

What are the four main layers of computer architecture? Options: Hardware, Windows, Software, User; Binary, Hardware, Operating System, Software; Computer, Operating System, Software, User; Hardware, Operating System, Software, User

Hardware, Operating System, Software, User

What does the hardware layer in computer architecture include?

The physical components of a computer

A user needs their password reset. The IT Support Specialist is pulling up the necessary information while the user starts asking a bunch of questions: Why does the password have to have a capital and a symbol? Why can’t I write it down? Why does it change so often? Isn’t this a waste of time? How would you respond to the user?

Let the user know that you're working on their issue and will be sure to answer all of their questions once you're done.

_____ should be the first step when troubleshooting.

Gathering information to identify the problem by asking the user questions.

What is the main benefit of the "isolating the problem" troubleshooting method?

It helps shrink the scope of the potential issue.

Which of these statements describe one of the parts needed to write good documentation? Options: Which computer you used to solve the problem. Detailed information of the conversation between you and the user. Exact instructions on how to fix the problem. Timestamps of each interaction with the customer.

Timestamps of each interaction with the customer.

____ is the most common pitfall when troubleshooting.

Going on autopilot and not finding the root cause of the problem.

Tech Support Final Exam Review Flashcards

Student preview

53 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is the name of the command button in Windows you click to remove programs?

Back

Uninstall

2.

FLASHCARD QUESTION

Front

What is GIT's function?

Back

Helps keep track of changes made to directories and files

3.

FLASHCARD QUESTION

Front

What file extension does Windows use for executable files?

Back

.exe

4.

FLASHCARD QUESTION

Front

What command would you use in Ubuntu Linux to install a software package?

Back

Apt

5.

FLASHCARD QUESTION

Front

What command would you use in Ubuntu Linux to get permission to install software?

Back

Sudo

6.

FLASHCARD QUESTION

Front

___ is/are a key component to programming, and helped to pave the road that led us to today's modern computing.

Back

Compilers

7.

FLASHCARD QUESTION

Front

What type of software is used to keep the core system running?

Back

System software

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