Business of Retail Pre-Screening Test

Front

You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice cream with a sell-by date of two more days. What should you do?

Back

Move the tubs to the front of the case and leave a note for your manager, asking them to remove the items the next day if they don't sell, since they will expire the day after that.

Front

A sales associate watches as a shopper exits, leaving behind a cart full of merchandise, including perishable items. What should the associate do next?

Back

Put the items back on the shelves, starting with the perishable items.

Front

A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on customer service and satisfaction. What should the server do about the coupon?

Back

Honor the expired coupon and thank the customer.

Front

You are a sales associate at a stationery store and the manager has noticed that yellow pens are not selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to achieve this goal? Options: Offer them to each customer while ringing them up., Put up a sign advertising the discounted price of yellow pens., Hide the yellow pens and only offer them to customers who specifically ask for them., Lower the price of yellow pens to $0.50 each.

Back

Offer them to each customer while ringing them up.

Front

A customer is walking out of the store and the store alarm goes off, notifying store employees that an electronic article surveillance tag may not have been deactivated. What is the sales associate's best next step?

Back

Stop the customer and ask them to review their receipt to ensure the item has been purchased. Then, deactivate the tag.

Front

Which of the following is not a cost associated with retailing? Rent, Employee wages, Inventory

Back

Profit

Front

What is the term for a drawing or schematic diagram created to visually represent the store and the way merchandise should be displayed on the sales floor?

Back

Planogram

Front

What should you NOT do if you see a woman shoplifting an expensive lipstick?

Back

Chase the woman and demand she return the lipstick.

Front

Which one describes Keystone pricing?

Back

Doubling the cost of an item in order to determine the retail price.

Front

On the first snow day of the winter season, a sales associate notices that customers are entering the store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are stationed at the store entrance. What action would be best for the associate to take to ensure that the customers' needs are being met?

Back

Create an inviting display of sweaters, scarves, and gloves at the store entrance.