Front

Minimal customer satisfaction is offered at this level of service:

Back

Self Service

Front

What is the merging of a database information technology with customer service to analyze customers, respond individually to their needs and build and maintain lasting relationships?

Back

Customer Relationship Management

Front

Goods with low prices and very few services are offered at this level of service:

Back

Self Service

Front

This level of service offers many services, including upscale fashion goods and specialty items.

Back

Full Service

Front

This level of customer service focuses on the basic process or procedure.

Back

Medium Service

Front

This level of customer service focuses on establishing a relationship with the customer to develop customer loyalty.

Back

Full Service

Front

What is the total of all enhancements offered to customers and directly related to the sale of goods?

Back

Customer Service

Front

Customer service is offered at the "WOW" level when shopping at this type of store:

Back

Full Service

Front

What allows shopping to be hassle-free, friendly, polite, reliable, trustworthy, and indicates how well services are performed?

Back

Service Quality

Front

What is a Service Feature?

Back

Returns and complaint resolution