CSS Practice Exam 02 2024-2025

Flashcard
•
Business
•
9th - 12th Grade
•
Hard
Wayground Content
FREE Resource
Student preview

25 questions
Show all answers
1.
FLASHCARD QUESTION
Front
A customer is searching for some Crocs that have just been released for the upcoming Halloween season, the orange and black ones, specifically size 11. Unfortunately, you know these are out of stock because a customer just bought the last pair of size 11 PumpCrocs this morning. What is the most appropriate and professional way to respond to this customer?
Back
I don't mind double checking the backroom for another pair but I'm fairly certain we're already sold out.
2.
FLASHCARD QUESTION
Front
What should you do when a customer asks questions about materials, textiles, and fabrics with only 8 minutes left in your shift?
Back
Pause what you're working on and answer the questions to the best of your ability.
3.
FLASHCARD QUESTION
Front
A customer directly asks you for your opinion on some paint swatches. You admit that you're color blind but offer your best feedback as well as a few additional suggestions. The customer doesn't like what you have suggested, what do you do?
Back
Suggest a neutral color scheme
4.
FLASHCARD QUESTION
Front
A regular customer with platinum membership is checking out and receiving SWAG. Another customer in line wants SWAG but lacks platinum status. How should the sales associate react?
Back
Process the order for the platinum status customer as normal then explain to the next customer how to gain platinum membership so in the future they can get SWAG.
5.
FLASHCARD QUESTION
Front
A good way to approach a customer when you first interact with them is to?
Back
Politely welcome them to the store and let them know that you are happy to help them whenever they are ready.
6.
FLASHCARD QUESTION
Front
A customer has been on hold for 20 minutes, they have had their call transferred 3 times, and they still haven't had their concerns addressed. What is the first thing you should say to the customer?
Back
Greet them by saying hello then ask them how you can help them
7.
FLASHCARD QUESTION
Front
A customer is purchasing a Marantz 9 channel surround sound receiver for their home theater setup. The customer wants to know if they can control their TV with the surround sound receiver remote. What should you do?
Back
Tell the customer you're not 100% and offer to look at the instruction manual with them while they're still in the store.
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