communication skills

Front

True or False: Communication is more than just talking face to face?

Back

True

Front

Good listening skills include what?

Back

None the above.

Front

The exchange of information through the use of words or actions is

Back

Communication

Front

Which of the following is considered a speaking skill? Make clear, simple statements, Paying attention, Rereading your words before you send a message

Back

Make clear, simple statements

Front

Which of the following is considered a listening skill?
Options:
Thinking before you speak,
Writing clear, simple statements,
Paying attention

Back

Paying attention

Front

An example of verbal communication is: Phone conversation, Posture, Eye contact, Writing an email

Back

Phone conversation

Front

Good listening skills include:

Back

showing interest, hearing the message, and not interrupting

Front

How we sit, stand, and use facial expressions all send nonverbal messages.

Back

True

Front

Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood. True or False?

Back

False

Front

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

Back

active listening