HR Chapter 5

Front

What is the main reason for conflict?

Back

assumption that expectations match others

Front

What type of response is "I would prefer you keep me informed next time you decide to come in work late so I can make alternate plans"?

Back

assertive

Front

Which is an example of the forcing style of conflict management? Options: making better organized decisions, curbing hostility & resentment, choosing the best solution to conflict, maintaining relationships that were hurt through conflict resolution

Back

making better organized decisions

Front

Which comes primarily through the adapted child & critical parent ego states? Options: nonassertiveness, assertiveness, passivity, aggressiveness

Back

aggressiveness

Front

You have been asked out on a date by a coworker you do not like. Which would be an assertive behavioral response?

Back

I'm sorry; I'm not interested in you

Front

Which transaction is shown in this conversation? Sasha says "I missed out on some figures and now have to redo the entire report." May replies, "It happens to all of us at some point."

Back

complementary

Front

Which term refers to the process of presenting one's thoughts & feelings as well as asking for what one wants in an appropriate manner?

Back

assertiveness

Front

When people project a positive image of being confident, friendly, and honest

Back

assertive

Front

In which conflict management style do people have a low concern for meeting others' and their own needs?

Back

avoiding

Front

What type of behavior is an avoidance of an accommodation of another's wishes without standing up for your own rights?

Back

passive