Conflict Resolution

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Conflict resolution

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A process in resolving a conflict

Front

Why is it important to resolve conflicts?

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To prevent escalation and maintain relationships

Front

What is the first step in resolving conflicts according to the video?

Back

Stop and think

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What does 'redirect the conflict' mean?

Back

Turn the conflict into a fruitful conversation

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Why is investigating the cause of the conflict important?

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To understand and resolve the underlying issue

Front

What should you do if you're unable to resolve a conflict?

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Seek mediation or help from others

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What is a 'conflict trap'?

Back

When someone provokes you to respond angrily

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How can active listening contribute to conflict resolution?

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By allowing each party to feel heard and understood

Front

What role does empathy play in resolving conflicts?

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To understand and share the feelings of the other person

Front

How does acknowledging both parties' emotions benefit conflict resolution?

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It helps in creating a mutual understanding and respect