Domain 5: Troubleshooting

Front

Imagine you've just connected a new printer to your computer, but it doesn't seem to be working. What is the first step you should take in troubleshooting this issue?

Back

Check if the printer is properly connected

Front

Imagine you're working from a cafe and you realize your laptop does not recognize your Bluetooth headphones. What should you do first? Options: Move the headphones closer to the laptop, Connect the headphones using a USB cable instead, Replace the Bluetooth headphones immediately, Install a different operating system on the laptop

Back

Move the headphones closer to the laptop

Front

When troubleshooting a printer connection in an office, what is an important step to check? Options: The printer's ink or toner levels, If the printer is turned off, The alignment of the printer paper, If the printer is connected to the correct network

Back

If the printer is connected to the correct network

Front

John is trying to connect an external monitor to his laptop for a better gaming experience. However, he's facing an issue. What is a common issue he might be encountering?

Back

Incorrect display settings

Front

Imagine you've just connected a new printer to your computer, but it refuses to print. What could be the underlying issue?

Back

A missing or outdated driver could cause the printer to malfunction or not be recognized by the computer.

Front

Imagine you're working from home and your wireless mouse suddenly stops working. What is a common troubleshooting step you might take? Options: Shaking the wireless mouse vigorously before reconnecting, Trying a different USB port for the mouse's receiver, Using a hammer to make the receiver fit better, Connecting the wireless mouse to a different computer only

Back

Trying a different USB port for the mouse's receiver

Front

Why might a Bluetooth speaker fail to connect to a smartphone?

Back

The speaker is out of battery

Front

Imagine you're working from home and need to print an important document for a meeting, but your printer is not printing the document as expected. What is a potential solution? Options: Changing the document format, Checking the printer queue for errors, Printing from a different computer, Replacing the computer

Back

Checking the printer queue for errors

Front

Imagine you're preparing for an important business presentation and you connect your laptop to the conference room's projector. However, the projector displays the message "No Signal". What should you check first? Options: If the projector is compatible with your laptop's operating system, The brightness settings of the projector, If the cable connecting the projector to the laptop is securely plugged in, The color settings of the projector

Back

If the cable connecting the projector to the laptop is securely plugged in

Front

After months of flawless performance, your USB keyboard suddenly stops working while you're in the middle of an important project. What could be a common cause for this unexpected issue?

Back

The device driver may need to be updated or reinstalled