TGCS Week 2 pop flashcard

Front

What is the name of the tool used to log your break and lunch?

Back

NovelVox

Front

This is the tool used to collect payments from customers over the phone.

Back

Cash Entry

Front

In which platform can you find Cash Entry? Options: Upstart, Spectrum, MARS, Knowledge Center

Back

Spectrum

Front

This process is used to collect a portion of a customer's monthly payment to avoid a lapse in coverage.

Back

Roll Tolerance

Front

With this billing logic the customer has a future cancel date and a due before date. What is this?

Back

Preferred Billing

Front

With this billing logic customers do not have a grace period to make payments. Their due before date and future can date are the same. What is this billing type?

Back

Base Billing

Front

What is the name of The General's customer call back feature?

Back

Fonolo Callback

Front

If a customer can pay $200 and the roll tolerance amount is $150. How much should be collected?

Back

$200

Front

What are you required to check on every policy you open?

Back

Policy Notes

Front

In which state do we offer a broad form policy type?

Back

Colorado