Say Yes Review

Front

What’s the best way to respond to a guest who is suggesting something you cannot implement right away?

Back

Thank you for sharing it with us. Unfortunately, we’re unable to implement this right way, but you can still be hopeful for the future as I will pass this along to our leaders.

Front

John called in to cancel his cruise that will happen in a week because his mother died. What’s the best way to respond to him?

Back

I’m so sorry for your loss. Please accept my sincerest condolences. Let me go ahead and check what we can do about your cruise with us.

Front

What’s the best way to respond to a guest when you cannot offer what they want but you have an alternative solution? Options: The reason we’re not able to offer this is that… but for now here’s what we can offer. Is that something you would be interested in?, The reason we’re not able to offer this is that… but for now I recommend you to just stick to what we have. Is that something you would be interested in?, The reason we’re not able to offer this is that… but for now just stay put and we’ll call you back. Is that something you would be interested in?, The reason we’re not able to offer this is that… but for now we can have you cancel what you currently have. Is that something you would be interested in?

Back

The reason we’re not able to offer this is that… but for now here’s what we can offer. Is that something you would be interested in?

Front

It is defined as “taking an interest in our customer’s problem, which should motivate us to assist them." What is this concept?

Back

Compassion