a customer's journey through a hotel in the correct order

a customer's journey through a hotel in the correct order

Assessment

Flashcard

Hospitality and Catering

University

Practice Problem

Hard

Created by

Phan Nguyên

Used 1+ times

FREE Resource

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10 questions

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1.

FLASHCARD QUESTION

Front

What is the first step in the hotel stay process?

Back

Making an initial search for hotels in the area (e.g. on the Internet)

Tìm kiếm ban đầu các khách sạn trong khu vực (ví dụ: trên Internet)

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2.

FLASHCARD QUESTION

Front

What is the second step in the hotel stay process?

Back

Making an initial enquiry to the chosen hotel (e.g. by phone or email)

Thực hiện yêu cầu ban đầu đến khách sạn đã chọn (ví dụ: qua điện thoại hoặc email)

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3.

FLASHCARD QUESTION

Front

What information is received in the third step?

Back

Information on the room and the facilities in the hotel (spoken or written)

Nhận thông tin về phòng và tiện nghi trong khách sạn (bằng lời nói hoặc văn bản)

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4.

FLASHCARD QUESTION

Front

What is done in the fourth step?

Back

Making a definite reservation and receiving confirmation

Đặt phòng chính thức và nhận xác nhận

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5.

FLASHCARD QUESTION

Front

What happens in the fifth step?

Back

Arriving at the hotel and checking in

Đến khách sạn và làm thủ tục nhận phòng

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6.

FLASHCARD QUESTION

Front

What is done in the sixth step?

Back

Using facilities in the room

Sử dụng tiện nghi trong phòng

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7.

FLASHCARD QUESTION

Front

What is the seventh step during the stay?

Back

Asking for information during the stay

Yêu cầu thông tin trong thời gian lưu trú

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