Written assessment RSS

Front

Invite criticism, listen and apologize are ways to de-escalate a call.

Back

True

Front

Can I have a Crib in a Quad occupancy Balcony?

Back

Yes

Front

RSS agents can SF a TA booking

Back

False

Front

How many Characteristics of Genuine Hospitality do we have?

Back

6

Front

We can add all names as TBA

Back

False

Front

True or False: If I change ship and sail date due to GSS and there is an additional cost of $75 can you PPT for me?

Back

False

Front

Based on the SS: How much has been requested to be refunded?

Back

150

Front

True or False: When the OVP is REQ but not AUTH, it can be rejected.

Back

True

Front

If I have a guest from North Korea, I need to explain that they need to send required documents for NK citizens to be verified and that they need to bring them onboard.

Back

True

Front

After you have apologized, work to resolve through an email to another department, correcting errors on the reservation or researching the issue to the fullest.

Back

Fix the problem