Ticket Submission Statistics in 2024

Front

How many tickets were created in 2024? (excluding answer bot, and chat)

Back

4,134

Front

How many tickets were 'solved' by the answer bot in 2024?

Back

962

Front

What percentage of tickets were One-touch in 2024? (excluding answer bot, and chat)

Back

20.7%

Front

What percentage of tickets were Reopened in 2024? (excluding answer bot)

Back

6%

Front

What was our overall satisfaction score in 2024? (including chats, tickets, answer bot)

Back

97.6%

Front

What percentage of requests were rated in 2024? (includes all channels)

Back

24.9%

Front

How many 'Bad satisfaction' ratings did we receive in 2024? (all channels)

Back

35

Front

How many 'Good Satisfaction' ratings did we receive in 2024? (all channels)

Back

1,454

Front

What percentage of requests did we achieve SLA on in 2024?

Back

97.3%

Front

How many SLA breached tickets did we have in 2024?

Back

106